1Delete Your Account In the App
- Open trackify and go to the Settings tab.
- Scroll to Account and choose Delete Account.
- Confirm — this takes effect immediately and cannot be undone.
2Request Deletion Without the App
If you no longer have the app installed, or can't sign in, you can request deletion by emailing support@jfmcapital.com from the email address on your trackify account and asking us to delete your account. We verify the request comes from the account owner before acting on it.
3What Gets Deleted, and What We Keep
Deleting your account permanently removes, from our production systems:
- Your profile, linked financial accounts, and every transaction, balance, and holding we've synced;
- Receipts, statements, and any other files you uploaded;
- Budgets, goals, categories, and notes you created; and
- Your authentication credentials.
We also disconnect any linked bank, brokerage, or card connection on our end so it stops pulling data. Because we keep database backups for disaster recovery, a residual copy of your data may persist in encrypted backups — up to 14 days in our database's automatic daily backups, and up to 98 days in the weekly encrypted exports we keep in a separate, write-once store (an export cannot be altered or deleted before it is 90 days old, is deleted 91 days after it is made, and can be restored for 7 days after that). Those backups are not used for anything other than restoring the service in a disaster.
We may retain a minimal record (for example, that a given email address requested deletion) where needed to comply with law or to prevent abuse of the deletion process itself. Our security audit trail — which account did what, and when, with no full email address or phone number in it (at most a masked fragment, such as the first letter and domain of an email address or the last four digits of a phone number) — is also kept; any IP address and device details on those records are cleared 90 days after the action, as our Privacy Policy describes.
4Timeline
Deletion through the app takes effect immediately. A request sent by email is processed as soon as we can verify it, and in any event within the timeframe applicable privacy law requires.
5Contact Us
Questions about deleting your account or data? Write to support@jfmcapital.com.